NanaBaNanaBa

Privacy Policy

Last updated: June 2026

Your privacy matters to NanaBa. We never sell your personal data or Mobile Money phone numbers to external advertisers or third parties.

Information We Collect

Personal Identification

Full legal name, active mobile phone number, precise delivery coordinates, GhanaPost GPS digital addresses, and recognisable neighbourhood landmarks.

Transaction Data

Mobile Money checkout authorisation tokens, payment references, and order histories. We never collect, store, or view wallet PINs, debit cards, or bank credentials.

Device & App Telemetry

Background GPS telemetry during active dispatches, to provide live courier tracking, compute fair regional delivery tariffs, and surface nearby inventory.

How We Use Your Information

Multi-Vendor Fulfilment

Coordinating order handoffs between registered Ghanaian merchants, regional fulfilment hubs, and vetted courier dispatch riders.

Regulated Payment Settlement

Facilitating authenticated wallet prompts across licensed Bank of Ghana operators — MTN MoMo, Telecel Cash, and AT Money — through GhIPSS payment rails.

Real-Time Dispatch Notifications

Sending SMS and app alerts about dispatch milestones and delivery PIN handoffs.

Data Sharing & Third Parties

Courier Dispatch Riders

Riders get temporary, view-only access to your street/landmark location, recipient first name, and a masked calling bridge that expires on order completion.

Verified Marketplace Sellers

Sellers see outgoing inventory requests and recipient purchasing labels — never your raw payment identifiers or settlement details.

Act 843 Compliance & Encryption

NanaBa is aligned with the statutory mandates of the Ghana Data Protection Act, 2012 (Act 843), as overseen by the Data Protection Commission (DPC).

  • In-transit encryption: TLS 1.3 (high-grade)
  • At-rest database storage: AES-256 bit cipher
  • Data residency: compliant regional cloud

Your Rights & Data Portability

Data Export & Portability

Request a full, machine-readable archive of your NanaBa transactions, saved addresses, and profile metadata at any time.

Right to Erasure

Permanently erase your consumer identity, transaction history, and payment identifiers via Account Settings or by emailing privacy@nanaba.com.gh

Data Protection Officer (DPO)

Have questions about your digital footprint under Ghana Act 843?

dpo@nanaba.com.gh

East Legon, Accra, Ghana